Right of withdrawal – Legal Warranty
EXCLUSION OF THE RIGHT OF WITHDRAWAL
Pursuant to article 59, let. o) of Legislative Decree no. no. 206 of 2005 and subsequent amendments. (so-called “Consumer Code”), the right of withdrawal is excluded in relation to the supply of digital content through a non-material support, as in the case of Products sold through the Site.
LEGAL GUARANTEES OF CONFORMITY
In the event of defects and/or non-compliance, you will have the right to restore the conformity of the product, according to the remedies expressly provided for by Legislative Decree n. 206/2005 and subsequent amendments and additions. (Consumer Code).
Pursuant to and by effect of the European Directives 770/2019/CE and 771/2019/CE, as well as the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from the relative delivery, it being understood that your action aimed at asserting the aforementioned lack of conformity is prescribed in any case within the term of twenty-six months from the relative delivery.
You can report any defects and non-conformities by sending appropriate communication to the Customer Service by e-mail to the address firstname.lastname@example.org, with an indication of the defect and/or non-conformity found, as well as attaching the order confirmation received from you and- email at the time of purchase and / or the tax receipt.
We reserve the right to proceed with the refund of the defective item only after having carried out the appropriate checks, to verify the effective non-conformity of the product.
In the event that the non-conformity of the product is ascertained, we will issue the refund within the following 14 (fourteen) days with the same payment method used for the purchase (credit card, PayPal, etc.).